Privacy Policy

At Madilu Technologies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all Madilu Technologies services, including our website (madilu.in), software products, SaaS applications, and any other platforms or services we provide, regardless of the URL or domain on which they are hosted. This policy explains how we collect, use, and safeguard your information when you use any of our services.

Information We Collect

Personal Information You Provide:

• Name and contact information (email, phone number, address)
• Company/organization details
• Professional information relevant to your inquiry
• Messages and communications you send us through contact forms or email
• Patient information (when using our healthcare software products)
• Medical records and health information (as authorized)
• Any other information you voluntarily provide through our services

Automatically Collected Information:

• IP address and browser information
• Usage data and analytics across all our platforms and services
• Cookies and similar tracking technologies
• Device and operating system information
• Application performance and error logs

How We Use Your Information

We use the information we collect to:

• Provide and maintain our software products and services
• Respond to your inquiries and communicate with you
• Process and manage healthcare information as authorized
• Improve our products, services, and user experience
• Analyze usage patterns across our platforms
• Send relevant business communications (with your consent)
• Ensure security and prevent fraud
• Comply with legal and regulatory obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety, or that of others
• With trusted service providers who assist us in operating our website (subject to confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, despite our best efforts and security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website and applications may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns across our platforms
• Improve functionality and user experience
• Maintain session security

You can control cookie settings through your browser preferences.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (where applicable)

Third-Party Links

Our website and applications may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites and services and encourage you to review their privacy policies.

Children's Privacy and Patient Information

General Policy:

Our services are primarily designed for use by healthcare professionals and organizations, not directly by children under 13.

Patient Information:

We understand that healthcare services often involve the collection and processing of information about patients of all ages, including children under 13. When our software products are used by healthcare providers:

• We process pediatric patient information only as directed by authorized healthcare providers
• We comply with applicable healthcare privacy laws (including HIPAA where applicable)
• Parents/guardians maintain control over their children's healthcare information through their healthcare providers
• We do not directly market to or collect information from children under 13

Parental Rights:

If you are a parent or guardian and believe we have collected information about your child through our services, please contact your healthcare provider first, as they control the patient data. You may also contact us directly using the information provided below.

International Data Transfers

If you are accessing our website from outside India, please note that your information may be transferred to and processed in India, where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where applicable, through our software applications, with a new effective date. For significant changes, we may also provide additional notice such as email notifications.